Examine Your Customer Service Closely

Sales trainer Jeffrey Gitomer suggests that sales activity is beginning to pick up, even though the economy is still fragile. Think you’re ready for business when the phone rings? He recommends looking at your customer service practices closely – this could be the make-or-break of new business:

  • Everyone needs a positive attitude
  • Maintain pricing as much as possible and get back to profitability
  • Tell customers what you CAN do
  • Train everyone to answer all customer questions
  • Be service-ready, not just sales-ready
  • Say “Thank You” – sincerely
  • Communicate value to customers using social media and email newsletters
  • “This sales surge is all about YOU, not about your company. It’s about your attitude, your ability to serve, your knowledge, your technology, and your ability to express yourself in a positive, engaging way.”

    Jeffrey Gitomer’s full article

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