Delivering Quality Customer Service

These pearls of wisdom on delivering quality customer service were collected by Executive Travel magazine:

  • “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
    Jeff Bezos, Founder & CEO
  • “There are no traffic jams along the extra mile.”
    Roger Staubach, Heisman Trophy winner, former Dallas Cowboys quarterback & businessman
  • “In business you get what you want by giving other people what they want.”
    Alice MacDougall, businesswoman
  • “When in doubt, tell the truth.”
    Mark Twain
  • “Well done is better than well said.”
    Benjamin Franklin
  • “The single most important thing to remember about any enterprise is that there are no results inside of its walls. The result of a business is a satisfied customer.”
    Peter Drucker, writer & management consultant
  • “We cannot always oblige, but we can always speak obligingly.”
  • “Consumers are statistics. Customers are people.”
    Stanley Marcus, early president of Neiman Marcus



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