Tag Archives: customer service
The Formula for Customer Satisfaction
From Seth Godin (What you’re hoping for) – (What you get) This might be the simplest possible explanation of customer satisfaction. Dissatisfaction occurs when salespeople and marketers tend to try to amplify the first part (what you’re promised) while neglecting … Continue reading
Filed under Interesting Takes
Examine Your Customer Service Closely
Sales trainer Jeffrey Gitomer suggests that sales activity is beginning to pick up, even though the economy is still fragile. Think you’re ready for business when the phone rings? He recommends looking at your customer service practices closely – this … Continue reading
Filed under Interesting Takes
