Tag Archives: Customer Satisfaction
The Formula for Customer Satisfaction
From Seth Godin (What you’re hoping for) – (What you get) This might be the simplest possible explanation of customer satisfaction. Dissatisfaction occurs when salespeople and marketers tend to try to amplify the first part (what you’re promised) while neglecting … Continue reading
Filed under Interesting Takes
Stay in Touch with Your Clients
For years, NAR surveys show that a seller’s biggest fear is that his or her agent will not communicate regularly after the agent takes the listing. You are probably doing a great job of communicating with your clients, but Homes … Continue reading
Filed under Marketing Minute, Products & Services
